Last Updated: 2025
At EQUINOX Garage Door Repair, we are committed to protecting your privacy and ensuring your personal information is handled with the highest level of care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our garage door services.
By accessing our website or requesting our services, you agree to the practices described in this Privacy Policy.
We collect information to provide better service, schedule appointments, and improve your experience. The information we may collect includes:
Full name
Phone number
Email address
Service address or ZIP code
Appointment date and time
Service selections (repair, installation, maintenance, etc.)
When you visit our website, we may collect:
IP address
Browser type
Device type
Pages visited
Time spent on the website
Cookies and tracking data
If payment is made online or through invoicing, we may collect:
Payment method details (processed securely through trusted third-party providers)
We do not store full credit card information on our servers.
We use the information we collect for the following purposes:
To schedule service appointments
To respond to inquiries and provide quotes
To send updates or confirmations
To provide, maintain, and improve our services
To enhance user experience on our website
To communicate promotions, offers, or service reminders (only when permitted)
To comply with legal requirements or protect our business interests
We use industry-standard security measures to protect your personal data, including:
Secure server systems
Data encryption where applicable
Limited employee access
Firewall and monitoring technology
While we take strong precautions, no method of online transmission or storage is 100% secure. We strive to protect your information but cannot guarantee complete security.
We do not sell, trade, or rent your personal information.
We may share your information only in these cases:
Trusted third-party providers may receive your information to assist with:
Payment processing
Email communication
Scheduling systems
Website analytics
These partners are required to protect your data and use it only for service-related purposes.
We may disclose information if required by:
Law enforcement
Court orders
Legal processes
Protection of our rights or property
Our website uses cookies and similar technologies to:
Improve site functionality
Remember user preferences
Analyze website performance
Provide a personalized browsing experience
You may disable cookies in your browser settings, but doing so may affect certain features of our website.
Our website may contain links to external websites such as:
Yelp
YouTube
We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.
Our services are not directed to children under 13.
We do not knowingly collect personal information from children. If we discover such information has been collected, we will delete it promptly.
Depending on your location, you may have the right to:
Request access to your personal information
Correct inaccurate data
Request deletion of your information
Opt out of marketing communications
Restrict certain types of data processing
To exercise any of these rights, email us at:
Equinoxgaragedoorrepair1@gmail.com
We retain your information only as long as necessary to:
Provide our services
Maintain business records
Comply with legal obligations
When no longer needed, your data is securely deleted.
We may update this policy at any time.
All changes will be posted on this page with an updated revision date.
Continued use of our website or services after changes indicates acceptance of the revised policy.
If you have questions about this Privacy Policy or how your data is handled, contact us:
EQUINOX Garage Door Repair
Phone: (425) 600-2529
Email: Equinoxgaragedoorrepair1@gmail.com
Business Hours: Open 24/7